Privacy Policy

myTempo^TMPrivacy Statement

myTempo is a software application (“Application” or “App”) tool created by Lilly USA, LLC (“Lilly” or “we” or “us”) for use on mobile devices. The tool is designed to allow you to log your diabetes-related data, to aid in your diabetes management. myTempo is not intended to replace the care provided by a licensed healthcare practitioner or to provide any treatment or diagnosis.

This Privacy Statement applies to your use of myTempo and the information that we collect and use about you when you download, register, and interact with the myTempo Application. We refer to the information that we collect about you pursuant to this Privacy Statement as “your information.”

What information does the Application obtain?

Information Provided by You

. The Application obtains information you provide when you download and register to use the Application. Categories of information collected about you may include identifiers, electronic network activities information, geolocation data, and other electronic information about you.

Specifically, when you register with us to use the Application, you will need to enter the following information about yourself:

Full Name
Personal contact information (e.g., personal email address)
Full Date of Birth
Application login credentials including username and password

To provide the features of the App, we also may collect the following types of health or health-related information when you either manually enter the information into the App and/or connect a compatible device to your mobile device:

Insurer and physician/healthcare practitioner team
Mealtime and long-acting insulin administration including insulin name, dosage, and time
Blood glucose (BG) reading and time
Type of blood glucose monitor (BGM)
Carbohydrate intake
Health factors including presence of physical activity, illness, and stress

Information Automatically Collected by the Application.

In addition, the App may collect certain information automatically, such as:

The type of mobile device you use
Identifiers that correspond to your device(s) (e.g., personal IP [Internet Protocol] address, your mobile operating system, version of the Mobile App that has been downloaded)
Performance information, such as when the App does not work or how often you receive certain error messages
If your insulin pen is connected to your mobile device with a compatible device, the details about the compatible device including device manufacturer (Lilly), model number, lot number, version number, and serial number. Performance information related to the pen and compatible device will also be collected such as status of your batteries of the compatible device and any error messages you may receive.
Depending on your device settings, your location information

In addition to the above methods of collection, we may collect information about you from a number of other sources, including:

Lilly employees and affiliates
Vendors, suppliers, contractors
Business partners
Government officials (e.g., law enforcement officials, the courts, regulatory authorities)

The sources that provide us information may also include your insurer, physician/healthcare practitioner team. For example, we may receive information such as your gender, laboratory results, and other medications you may be taking. We generally have your authorization to obtain your information from these sources.

This Privacy Statement does not apply to information that we obtain subject to an agreement with your insurer, physician/healthcare practitioner team. Such information is subject to any restrictive terms in the relevant agreement and should not be considered “your information” for purposes of this Privacy Statement.

Your information may be combined to help us enhance and improve our products and services and tailor our communications.

How We Use Your Information

Your information may be used for the following business or commercial purposes:

For the Application to function and to provide you with features and other functionality.
To proactively contact you by sending you emails to provide you the following types of information:

important reminders about using the Application
important information about Application functionality including notification of updates, recalls, or localized communications
request or provide information about your experience with the use of the Application
market research for our products and services
study recruitment
marketing and sales of our products
communicating information about our products, responding to requests, and registering for services including patient assistance.

In connection with our customer support programs, including to respond to your requests for support from Lilly
To improve our products and services, such as this App
To perform data analytics to better understand the patient population with diabetes and to understand Application usage information
For compliance with legal or regulatory obligations (e.g., adverse event reporting, exercising or defending legal claims, financial disclosure reporting).

Your information is disclosed or seen by others in these situations:

Lilly may share your information among its businesses and affiliated companies.
App functionality may allow you to provide your information to, or direct us to share your information with, your insurers and your physician/healthcare practitioner team in order to help you with the ongoing management of your diabetes, or in connection with programs and business arrangements between us and your insurers, your insurers’ pharmacy benefits manager, and/or your healthcare system that rely on key performance indicators in your information to measure success. In addition, certain versions of the App may otherwise make available information to your physician/healthcare practitioner team in ways that are described to you within the App.
Lilly may disclose your information for compliance with laws or regulations, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We rely on third parties to provide us services. For example, your information may be stored in a database that is hosted by Lilly’s vendor on behalf of Lilly. Your information may be disclosed to our vendors, suppliers, contractors, and business partners. These parties are contractually limited in their rights to use your personal information.
In the event that Lilly may decide to reorganize or divest part or all of its business, including its information databases, through a sale, divestiture, merger, acquisition, or other means of transfer, then your information may be shared with, sold, transferred, rented, licensed, or otherwise provided or made available by Lilly to third parties in connection with the contemplated transaction (without your consent or any further notice to you). In such circumstances, Lilly will seek written assurances that your information will be protected appropriately.
Google Analytics and Google Firebase: We may use third-party analytics providers, such as Google Analytics and Google Firebase, to help make our App work better and to help us understand what parts of the App are being utilized. Google Analytics and Google Firebase use technical tools, such as JavaScript code to collect information on how the App is being used. Google Analytics and Google Firebase track how users interact with Applications including progression through an Application and what the user did on each screen. This information is used to administer and update the Application and determine how users are interacting with the App. Please see Google’s Privacy Policy (located here, or at another such URL that Google may provide from time to time) for more information.

How Long We Keep Your Information

Your information will be saved for a period of time needed to fulfill legitimate and lawful business purposes in accordance with our record-retention policies and applicable laws and regulations.

How We Secure Your Information

We endeavor to provide physical, electronic, and procedural safeguards to protect information that we maintain. Please be aware that, although we endeavor to provide reasonable security for information we work with and maintain, no security system can prevent all potential security breaches.

Children’s Information

We do not use the Application to knowingly collect data from or market to patients under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at 1-800-LillyRx (1-800-545-5979).

Your Rights and Choices

Upon verification of your identity and as applicable by law, you have the right to request information from us on how your PI is being used and with whom it is being shared. Information about our process to verify your identity can be found HERE. You also have the right and choice to request to see and receive a copy of the PI that we have about you, request that we correct, restrict the processing of, and/or erase/delete your PI, or in France, set expectations for the handling of your data after your death.

In limited circumstances, you may have the right to have your information transmitted to another entity or person in a machine-readable format.

There may be exceptions that apply to your request.

To exercise your rights, you or your authorized representative may submit a request to Datarights@lilly.com or by contacting us using one of the methods listed under the “How to Contact Us” section. You can find information regarding our responses to U.S. requests regarding personal information HERE. Instructions on appointing authorized representative to submit US requests for personal information on your behalf can be found HERE.

You will not be discriminated against for exercising any of your rights.

California Privacy Rights

California Civil Code Section 1798.83 entitles California residents who have an established business relationship with Lilly the right to request information regarding Lilly’s disclosure of certain PI to third parties for their direct marketing purposes. To make a request for such information, you may contact us using the information in the “How to Contact Us” section below.
California Consumer Privacy Act (CCPA) entitles California residents to certain rights with regard to their PI. Those rights have been incorporated into this Privacy Statement.

We do not sell personal information.

How to Contact Us

You may make any of the above requests by using the contact information below:

Eli Lilly and Company
P.O. Box 6245
Indianapolis, IN 46206-6245

1-800-Lilly-Rx (1-800-545-5979)

privacy@lilly.com

You may also contact us at the above if you have questions about this Privacy Statement.

How to Submit a Complaint

If you wish to raise a complaint on how we have handled your PI, you can contact our Data Protection Officer at privacy@lilly.com, who will investigate the matter.

If you are not satisfied with our response or believe we are not processing your PI in accordance with the law, you can register a complaint with a relevant regulatory authority (e.g., a Data Protection Authority or Attorney General).

Links to Third-Party Websites

As a convenience to our visitors, this website may contain links to other sites owned and operated by third parties that we believe may offer useful information. The policies and procedures we describe here do not apply to those sites. We are not responsible for the collection or use of PI at any third-party sites. Therefore, we disclaim any liability for any third party's use of PI obtained through using the third-party website. We suggest contacting those sites directly for information on their privacy, security, data collection and distribution policies.

Changes to Our Privacy Practices

We may update this Privacy Statement from time to time. We will notify you of any changes to our Privacy Statement by posting the new Privacy Statement here:

https://www.lillyhub.com/legal/lillyusa/myTempo/privacy.html

We will always handle your PI in accordance with the Privacy Statement in effect at the time it was collected unless we provide you with the new notice and/or obtain your consent, as appropriate.

You can stop the collection of your information from the Application by uninstalling the Application via the standard uninstall processes.

Please note that deleting the Application will prevent the collection of new information; however, previously collected information will remain with Lilly, your insurer, your physician/healthcare practitioner team, and Lilly’s vendors, suppliers, contractors, and business partners. In order to remove your previously collected information from Lilly, please contact 1-800-LillyRx (1-800-545-5979) or send an email to privacy@lilly.com. Please note that Lilly may be required to retain some or all of your information for a certain period of time as required by applicable law or to protect our business and legal interests.

Your Consent by Downloading and Using the Application

By downloading and using this Application, you are consenting to our processing of your information as set forth in this Privacy Statement now and as amended by us. "Processing” means using information in any way, including, but not limited to, collecting, storing, deleting, using, combining, and disclosing information, all of which activities will take place in the United States. If you reside outside the U.S., your information will be transferred to the U.S., and processed and stored there under U.S. privacy standards, which may not be as protective as laws in the country where you reside. By using the Application, you consent to the Processing of your information as set forth in this Privacy Statement and to the transfer of your information to, and the processing of your information in, the U.S.

myTempoTM Privacy Statement